Privacy Policy

Who we are

Ganggaan is a luxury design consultancy registered in the United Arab Emirates, operating from Building 13, Bay Square, Business Bay, Dubai. References in this policy to "the website" mean ganggaan.com and all of its subpages.

Information we collect

We only collect information you choose to provide to us. Specifically, when you submit our contact form or otherwise reach out, we receive:

• Your full name
• Your email address
• The project type you selected, if any
• Any details you choose to share in the message field

If you contact us via WhatsApp, telephone, or direct email, we receive the contact details you used and the contents of your message.

Information collected automatically

When you visit the website, our hosting provider records standard log information that all websites receive: IP address, browser type, device type, referring page, and timestamps. This is used for security and basic analytics. We do not use this information to identify individual visitors.

If you have analytics enabled in your browser, we may also receive aggregated, anonymous data about how the site is used (which pages are viewed most often, average time on page, and so on). This helps us improve the site. We do not sell or share this data with third parties for advertising.

How we use your information

We use the information you provide for the following purposes only:

• To respond to your enquiry and arrange a discovery conversation
• To prepare proposals, quotations, and project documentation
• To communicate with you about an active project
• To occasionally share relevant updates about our work, only if you have indicated interest
• To comply with our legal and regulatory obligations

We do not sell, rent, or trade your information to third parties. Ever.

How we share your information

The only circumstances in which we share your information are:

• With trusted service providers who help us operate the business, such as our email provider or accounting software, who are bound by confidentiality and may not use the data for any other purpose
• If required by law, court order, or a Dubai government authority such as the DLD, Dubai Municipality, DDA, Trakhees, or a master developer relevant to your specific project
• With your consent, where you have specifically asked us to share information with a third party

How long we keep your information

We retain enquiry information for as long as necessary to respond and follow up. If our exchange does not lead to a project, we delete the information within twelve months. If we work together on a project, we retain project records for the legally required period for accounting, tax, and authority compliance, typically five years from project completion.

Cookies

The website uses a small number of essential cookies necessary for basic functionality. We may also use first-party analytics cookies. We do not use advertising cookies and we do not run third-party advertising trackers. You can disable cookies in your browser settings; the site will still function normally.

Your rights

Under the UAE Personal Data Protection Law, you have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal data, subject to any overriding legal retention requirement
• Object to or limit how we use your data
• Withdraw any consent you previously gave

To exercise any of these rights, contact us using the details below. We will respond within thirty days.

Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the internet is one hundred percent secure, we treat the security of your personal data as a serious responsibility.

Children

Our services are intended for adult clients. We do not knowingly collect personal data from anyone under the age of eighteen. If you believe a child has provided personal data through the website, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top reflects the most recent revision. Material changes will be highlighted on the website for at least thirty days before they take effect.